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An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations and standards for running your business.

Any document that is a “how to” falls into the category of procedures.

An SOP defines expected practices in all businesses where quality standards exist. SOP’s play an important role in small business

SOP’s are policies, procedures and standards you need in the operations, marketing and administration disciplines within your business to ensure success.


Efficiency and therefore profitability.

Consistency and reliability in production and service.

Fewer errors in all areas of procedures.

A way to resolve conflicts between partners.

A healthy and safe environment.

Protection of employers in areas of potential liability and personnel matters.

A roadmap for how to resolve issues and the removal of emotion from troubleshooting allowing needed focus on solving the problem.

A first line of defence in any inspection from any regulatory body, client, or a firm conducting due diligence for a possible purchase.

Value added to your business should you ever wish to sell it.

Developing an SOP is about systemizing all of your processes and documenting them.

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